1. General Information

Welcome to Demota Cleaning Service LLC. These terms and conditions apply to our services and website

https://demotacleans.com. By using our services, you agree to these terms.

Last Updated: March 24, 2025

2. Services Offered

We provide residential and commercial cleaning services, including:

- Regular home and office cleaning

- Deep cleaning and move-in/move-out services

- Post-construction cleaning

- Carpet and upholstery cleaning

- Specialized cleaning for businesses

3. Booking, Cancellation, and Refund Policy

- Appointments can be scheduled via phone, email, or our website.

- Cancellations must be made at least 24 hours in advance to avoid cancellation fees.

- No-shows or last-minute cancellations may incur a 50% service charge.

- Refunds are not available for completed services, but we will address any concerns.

4. Pricing and Payment

- Prices vary based on service type, location, and size of the space.

- We accept cash, credit/debit cards, and digital payments.

- Payment is due upon completion of service unless stated otherwise in a contract.

5. Customer Responsibilities

- Customers must provide access to the property at the scheduled service time.

- Personal items and valuables should be secured before cleaning.

- We are not responsible for damage due to pre-existing conditions, fragile items, or faulty appliances.

6. Liability and Insurance

We carry liability insurance to cover damage caused by our employees during service.

We are not responsible for damages resulting from improper maintenance of surfaces, appliances, or furniture.

Claims for damage must be reported within 24 hours after service.

7. Privacy and Data Protection

- We do not sell or share personal data for marketing purposes.

- Information may be shared with subcontractors providing customer support services.

- We comply with applicable privacy laws to protect client data.

8. SMS Notifications and Alerts

- By using our services, you agree to receive SMS notifications regarding appointments and service updates.

- Message frequency varies. Standard message and data rates may apply.

- Text HELP to 1 (888) 320-3031 for assistance. Reply STOP to unsubscribe.

9. Marketing Communications

- By checking the marketing box or opting in, you consent to receive promotional messages from Demota Cleaning Service LLC.

- You can opt out anytime by replying STOP or contacting us.

10. Governing Law and Dispute Resolution

- These terms are governed by the laws of Massachusetts.

- Any disputes will be resolved in the Massachusetts courts.

11. Changes to Terms and Conditions

- We reserve the right to update these terms at any time.

- Changes take effect immediately upon publication on our website.

12. Contact Information

📧 Email: [email protected]

📍Address: 240 Humboldt Ave, Boston, MA 02121

13. Acceptance of Terms

By using our website and services, you accept these terms and conditions in full.